If Your Phone is Lost or Stolen (10/25/2013)
If you have your personal phone or tablet setup to connect to Roosevelt email, and that device is subsequently lost or stolen, you can take advantage of a feature of our email system to protect your data from prying eyes.
To see what I mean, login to Webmail, http://webmail.roosevelt.edu , click Options, and then click Mobile Devices. Your device should appear in the list.
If your device is lost or stolen, you can select it from the list and click Wipe All Data from Device. This will, unsurprisingly, erase EVERYTHING from your phone or tablet. So, you'll only want to do if you're really sure the device has been lost or stolen--there is NO undoing of the wipe.
And please, always use a security code on your phone or tablet. Combined with the above, you can keep your important data to yourself and inaccessible to others.
Speed up the printing of PDF files (9/20/2013)
If you experience slowness when printing PDF files, there is a way to speed things up. Follow the instructions below to print the PDF file as an image—doing so should improve the print speed for problematic PDF files.
Speed up PDF printing
Recover a deleted email message (7/8/2013)
Did you know that if you delete an email, and empty the trash, you can still recover the message for up to 90 days? You can recover a message by first starting Internet Explorer and logging into Webmail, http://webmail.roosevelt.edu. Once you've logged in, click Options in the top-right corner. Then, click Deleted Items in the left-side list. Scroll through the messages that appear. When you find the one you want to recover, select it and then click Recover to Deleted Items Folder. The message will be moved into your Deleted Items folder in Outlook. You can then move the message in Outlook from Deleted Items to another folder.
Currently this only works in Internet Explorer. The next upgrade of the email system will enable this in other browsers. If you're on a Mac, you'll need to use a computer lab or kiosk computer with Internet Explorer to recover deleted items.
Internet Explorer (6/12/2013)
Just a quick reminder that some systems at Roosevelt, including Time Tech and BDMS, require Internet Explorer 8. If you've upgraded to version 9 or 10 and are experiencing issues, please downgrade to version 8. If you need assistance in doing this, please contact the Help Desk, 312-341-4357, and a technician will help you through the process.
New RU Files Client Tips (6/7/2013)
There is a new RU Files client that can be installed on your desktop. This client includes some performance features (and one missing feature).
When you install the client, it will ask you to accept the usage of cookies. This is necessary for the client to work properly, so please click "Accept" when asked.
As for the missing feature, the client no longer supports the syncing of a local folder with RU Files.
If you have any questions, please contact the Help Desk, 312-341-4357.
New NetID Password Recovery Procedure (6/3/2013)
With the introduction of the new Password Recovery Tool, the procedure for recovering/resetting your “NetID” password has changed. “NetID” is the new name for the user name/password combination you use to login to your computer/email account.
If you have not yet enrolled in the Password Recovery Tool, please do so now. Go to https://password.roosevelt.edu/, login with your NetID, and click the enrollment tab to set your security questions and answers. If you forget your NetID password in the future, you can visit this site to recover it.
To ensure the security of your account, NetID passwords can no longer be reset over the phone. If you cannot use the Password Recovery Tool, you should call the Help Desk (312-341-4357) to arrange to meet a technician who can then reset your NetID password.
430 S. Michigan Ave.Chicago, IL 60605(312) 341-3500
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1400 N. Roosevelt Blvd.Schaumburg, IL 60173(847) 619-7300
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